Overview

At ZENRALITHO, your satisfaction is our priority. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds.

Eligibility for Refunds

To be eligible for a refund, you must meet the following conditions:

The request must be made within 30 days of purchase.
The product or service is unused and in its original condition.
Proof of purchase must be presented at the time of the refund request.

Process for Refunds

To initiate a refund, please contact our customer service team at [email protected]. Provide your order number and the reason for the refund request.

Once your request is reviewed, we will notify you via email of the approval or rejection of your refund. Approved refunds will be processed and a credit will be applied to your original method of payment within 10 business days.

Exceptions

Certain items are non-refundable. These include:

Custom or personalized orders
Downloadable software products
Sale items, which are indicated as final sale

Contact Us

If you have any questions regarding our refund policy, feel free to contact us at [email protected] or call us at (123) 456-7890.